Industry veteran launches consulting firm

EPIC Response works ‘both ways’

Finding a contact center is a journey.

You need a sherpa.

Choreographing convergence around true goals

What’s your customer engagement ‘weak link?’

The Emotile customer is on the go

Is the Emotile customer moving too fast to be sold?

Managers struggle with multichannel complexity

How to find the one contact center that fits your corporate needs precisely

Plug into Bill Pieper’s industry connections

Global partners collaborate to serve EPIC clients

Where are the pain points in your contact center relationship?

Should you move to another contact center?

Turn on the faucet!

The wrong direction can turn your company upside down

The Emotile customer is here. See things differently.

Behm’s involvement helps contact centers succeed

Multichannel integration: can you reach higher?

The grass is always greener elsewhere—or is it?

Are you a ‘dinosaur’ when it comes to outsourced customer engagement?

Three pronged quality control prevents wrinkles

How does multichannel integration really look?

EPIC sees things differently

Dance with your customer