Taking the Guesswork Out of Outsourcing
Since 2003, EPIC Connections has been providing a no-cost service assisting clients with their customer contact initiatives by applying a consultative approach to outsourcing. We assess a client’s goals and objectives and align them with a best-in-class contact center outsourcing provider. In addition, EPIC remains engaged with the client for the duration of the program to ensure its success. EPIC Connections has more than 175 business process outsourcing providers in its global network which provides EPIC with an increased selection and the ability to negotiate more competitive rates. The EPIC Team takes the guesswork out of choosing the right customer contact provider.
| Discovery & Analysis |
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Provider Assessment |
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Solution Design |
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Negotiation & Decision |
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Implementation Oversight |
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Program Oversight |
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We have designed a consultative process to analyze client requirements, assess the right provider, and ensure long-term success by continually improving the program. The EPIC approach is a collaborative process with clients to help them avoid the pitfalls of outsourcing while providing more innovative, cost effective solutions. We have also proven the ability to streamline selection process which reduces a typical timeline from three to six months to three to six weeks.
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