Accolades from clients of
"EPIC filled a huge gap in our organizational capabilities and quickly stepped in to provide a very valuable service for not only the contact center, but also our Shared Services (IT) and Telephony Teams. Through their partnership, we defined a multipronged solution to the service challenges our organization faced. The breadth of the solutions provided by EPIC has paid dividends that have impacted the business positively.
Our service metrics and satisfaction scores are exponentially better than where they were and in-line with industry best practices, and our organization is far more adaptable and strategically positioned to complete our roadmap to success through funding and resource commitments from the corporation.
Throughout our engagement and to this day, EPIC continues to partner with me to identify our next steps and challenges. I consider them advisors and partners, which is a high hurdle to overcome but they did it with ease due to their experience, keen insights, industry knowledge and ability to craft value-added and actionable solutions."
- Vice President, a Fortune 500 Financial Services Company
"EPIC helped us find an overflow call center partner to suit our unique needs. Bill and team didn’t just “cut a deal” and hand it off. They continue to support us in working with the call center to achieve optimal performance."
- Vice President, a Leading Provider of Consumer Products and Services Via the Internet
"I can always count on EPIC to take the time to understand our business needs and find the right vendor to support our goals."
- Executive Director, One of the Nation's Largest Health Plans
“EPIC Connections provided multiple options for consideration as I looked at outsourcing my customer service contacts. Their consultative approach to contact center placement allowed me to find the right partner to support my customers while I continued managing my day-to-day operations.”
- Manager, a Medicare Advantage Organization
“I wanted to send a big THANK YOU email as we are now officially live. What we have accomplished in a week is absolutely amazing and I really appreciate everyone’s dedication and flexibility to make this happen! We are very excited about this new partnership and cannot wait to watch it grow, supporting our French Canadian experience.”
- Vice President, One of the World's Largest Weight Management Companies
“A quick thank you for all your help with our program. We have made tremendous progress over the past two months and we are now ready to roll-out the service nationwide!"
- President, an Industry Leading Chauffeured Car Service
"We made a decision on a new call center partner. It was a hard decision as both companies EPIC Connections introduced us to are very similar. Thank you again for your assistance…it is greatly appreciated!”
- Executive Director, a Leading International Provider of Educational and Career Services
"EPIC did an outstanding job in finding an excellent solution for our tech support needs. Tom Behm was incredibly thorough and made sure that our technical needs were being properly addressed during the transition process. Tom remained involved until he was certain that the transition was properly completed and that the new team was onboard. He was involved in every step of the process. I highly recommend Tom if you want to work with a professional, responsible, personable individual.”
- Managing Partner, a Physical Health and Emotional Well-being Company
“The meeting was very educational. I liked the approach of taking time to understand the business and why customers are calling before jumping to a conclusion. I was anticipating a "sell" on outsourcing.”
- Global Manufacturer of Products Sold in More Than 100 Countries